A: All children ages 0 & up must have a ticket due to the reserved seating setup. The Child admission is for ages 0-12.

A: The Senior ticket is for age 55 and up.

A: Children age 5 and under are not permitted into any R-rated films at any showtime.

For shows starting after 6pm: An adult age 21+ is required to accompany and remain in the feature with any guests age 17 and under. Please be prepared to show proof of age. 

A: If any film listed on the website lists "No Passes" this means that this film can not be viewed for free using an "admit one" pass or any admission coupon. Rain check passes are valid.

A: Pass restrictions are set by the distributors (studios) of each film, not by Cinema Cafe. This is usually the first weeks of a film's exhibition. Unfortunately at this time we do not accept passes for special events. 

A: The ImmersiveX Theater, at our Chester & Edinburgh locations, features a larger-than-life screen, 4K laser projection, and Dolby Atmos® sound technology, giving movie-goers a completely immersive experience. Click here to learn more and see what movies are coming to ImmersiveX, only available at the Chester & Edinburgh locations.

A: Yes, you can visit any of our locations or order them online days in advance.

A: Yes! All locations now featured reserved (assigned) seating. We still recommend that you arrive 30 minutes before your movie starts on the weekend and holidays, to allow time to look over the menu and order while the lights are up. Theaters are typically opened for seating 20-30 minutes before show time.

A: Absolutely! To purchase tickets online, go to the location page, and double check that you are on the desired date. The date can be changed at the top of the page. Then click the show time you'd like to purchase tickets in, and you will be redirected to our ticket purchasing page where you to will choose and reserve your exact seats.

A: You can use Cinema Cafe gifts cards for purchases in-store and (in most locations) online. We apologize for any inconvenience, but at this time our online ticketing system is unfortunately unable to process Cinema Cafe movie passes for online ticket purchases. Movie passes may be used for purchases in-store only.

A: At Cinema Cafe we understand that things happen to prevent you from making a show time that you purchased tickets to in advance. Refunds can be made only before the show time. If you have already missed your show time, we cannot issue a refund. 

If you purchased tickets online, you can call to request a refund; you will need your confirmation number for that transaction.

If you purchased tickets in-person, then a refund can only be issued in person; security limitations allow us to only process refunds at the theater with the purchasing card and matching photo ID present.  

Credit card purchases will only be refunded back to the original purchasing card. 

A: Please double check your email address when finalzing online ticket purchases. Ensure the email address is correct, as the confirmation number in the confirmation email you will receive is needed to pick up your tickets.

A: Each auditorium of Cinema Cafe has allocated seating that is wheelchair accessible. In our reserved seating ticketing system, wheelchair spaces and adjacent wheelchair companion seating is indicated on the seat map during ticket purchasing.

A: All Cinema Cafe locations are equipped with Assistive Technologies, including: Descriptive Narration, Closed Caption, and Assisted Listening (amplified sound). Some movies may not come to us with these accessibility features, so please check showtimes for specific attributes like CC (Closed Captioning) and AD (Audio Description) will be listed with 

A: No, The Cinema Cafe's are non-smoking establishments; restrictions include vaping & e-cigaratte devices. You may smoke or vape in the parking lot, away from the building and entrance.

A: Ordering or a minimum purchase is never required at Cinema Cafe.

A: Cinema Cafe provides a full menu, which includes a variety of drinks (alcoholic and non-alcoholic), appetizers, entrees, and desserts. You can view our menu by clicking on the "Menu" link on the theater page. In addition to regular menu items, we have periodic specials.

A: We do not have an allergy list for the menu at this time. Due to the handcrafted nature of our food, variations in our supplier ingredients, and our use of shared cooking and preparation areas, we cannot ensure that our food is free from any allergens. Products containing wheat, egg, soy and milk are all made in our kitchens. There could be other potential allergens not addressed here. Allergies are a serious matter and we strongly recommend our guests err on the side of caution.

A: Yes. You can order up until "last call," which is typically 30 minutes prior to the film ending.

A: Servers will do "check backs" which is a verbal question posed asking if you received all of your ordered items. Any time throughout the service you can notify an employee by lighting the button on your table or chair.

A: No. Cash or major credit card/debit card only.

A: If you enjoyed your service we encourage our customers to take care of their server. 15%-20% is customary, as is with any traditional restaurant.

Each popcorn order is a separate and full charge. There are no free or discounted refills.

A: We encourage all of our patrons to help us provide the best in entertainment and service. To leave us feedback on how we are doing, please save your receipt and submit your feedback here. We look forward to hearing from you.

A: We love to see enthusiastic costumes and cosplay. Please leave face masks/coverings and toy weapons at home, though.

A: You can call 757-747-1397 or visit the Parties tab in the menu bar at the top.

A: Click below to join. Our e-newsletter goes out weekly with information on opening movies, special events, and special offers.

A: Our guests often pay twice when visiting the theater - once for tickets and then another time for food & beverage. Our managers are happy to answer any questions related to the charges you paid at the theater, but we encourage you to check on that option first. Did you use the same credit card to pay for tickets, and then pay for food? If you are still concerned, you can reach any location by callign 855-523-7469, select option 5, then select your location.